Customer Service Advisor

Description:

Our client is looking for a Customer Service Advisor to work at a location in Southampton

Key Responsibilities for the position include:
✔ Respond to customer inquiries via the Gorgias ticketing system across various communication channels ✔ Provide high-quality, efficient, and accurate resolutions to customer queries ✔ Follow established processes for returns, exchanges, and other customer requests ✔ Work flexible shifts, including evenings and weekends ✔ Quickly adapt to new processes and updates ✔ Collaborate with the team to maintain and improve our 4.7/Excellent Trustpilot rating

Key Skills & Experience required for the position include:
We’re seeking enthusiastic, customer-focused individuals with a passion for the outdoors. You’ll have a keen eye for detail and a strong drive to help customers while ensuring efficiency and following company processes. You’re a positive, problem-solver who enjoys working in a dynamic team. You should have experience in: ✔ Delivering exceptional customer service across multiple channels ✔ Meeting key performance indicators (KPIs) and maintaining strong CSAT scores ✔ Using customer service or ticketing platforms (experience with Gorgias is a bonus!)