Receptionist

Description:

Our client is looking for a Receptionist to work at a location in Southsea

Key Responsibilities for the position include:
Welcome patients and visitors in a friendly, professional and reassuring manner, both in person and over the telephone. Manage patient arrivals and departures, ensuring every patient receives an excellent level of service. Handle telephone, email and face-to-face enquiries confidently and efficiently. Convert enquiries into appointments by providing helpful information and responding to patients’ needs. Process appointment requests, manage bookings and handle requests for urgent or same-day appointments. Take payments accurately and ensure all transactions are recorded correctly. Introduce patients to the practice’s membership plans and assist with finance arrangements where required.

Key Skills & Experience required for the position include:
A friendly, outgoing and positive personality, with a genuine passion for customer service. Excellent communication and interpersonal skills. A professional, polished approach and a commitment to maintaining high standards. Strong organisational skills and the ability to multitask in a busy environment. Confidence when speaking to patients, answering enquiries and discussing appointments and payment options. Good IT skills and the ability to learn new computer systems quickly. Excellent attention to detail, particularly when handling patient information and payments. A proactive, reliable and flexible approach to work. The ability to remain calm, professional and reassuring when dealing with different patient needs. A team-focused attitude and a willingness to support colleagues whenever needed.