Customer Service Advisor

Description:

Our client is looking for a Customer Service Advisor to work at a location in Havant

Key Responsibilities for the position include:
Acting as the first point of contact for customer enquiries via phone, email, and online orders Processing customer orders accurately and efficiently Assisting customers with product information and identifying additional sales opportunities Resolving customer queries, delivery issues, and order discrepancies in a timely manner Updating and maintaining customer records on the CRM system Providing general administrative support to the sales team Building strong relationships with customers to encourage repeat business and customer satisfaction

Key Skills & Experience required for the position include:
Previous experience within a customer service or office-based customer-facing role Strong communication skills with a professional and confident telephone manner Good working knowledge of Microsoft Word and Excel Excellent organisational skills and the ability to manage workload effectively The ability to work both independently and as part of a team A proactive attitude with the confidence to suggest improvements and contribute ideas A willingness to learn and develop within the company