Hospitality Jobs In Portsmouth

  • Permanent
  • Portsmouth
  • Salary: £0.00

Hospitality Jobs In Portsmouth
Summary

The Hospitality Team is primarily responsible for the operation of the onsite coffee shop based in a very busy car dealership.
This position requires a great deal of flexibility and self motivation; you must be prepared to revise your priorities as the day progresses.


Responsibilities

PRIMARY RESPONSIBILITIES

Tasks include, but are not limited to:

1. To take customer food and beverage orders.
2. Cash handling.
3. To make hot and cold beverages as per the company specifications.
4. To set up/close down the coffee shop area at opening/closing times, including:-
• Setting up/Clearing away displays.
• Cleaning all areas and equipment.
• Cashing up the till.
• Completing all company paperwork and reports.
5. To serve food and beverages, and to regularly clean the seating area.
6. To prepare and cook customer orders, as per company specifications.
7. To set up/close down the kitchen area at opening/closing times, including:-
• All food preparation work.
• Cleaning all areas and equipment.
• Completing all company paperwork and reports.
8. To at all times adhere to company health and safety, and food safety practices, in line with national EHO standards.
9. To actively monitor stock levels, and inform the Supervisor/Manager of low stock.
10. To accept, check, and record delivery of ordered stock.
11. To collect fresh produce from appropriate suppliers when necessary.
12. To carry out routine maintenance/cleaning in line with company policies.
13. To ensure accurate completion of all relevant company paperwork.
14. To assist in the running of any onsite events in regards to catering.
15. To carry out any other duties given to you by a Manager or Company Director.




ADDITIONAL RESPONSIBILITIES

From time to time it may be necessary for Hospitality staff to assist on the front of house reception desk. Tasks may include, but are not limited to:

1. To welcome customers to the site, provide stock lists, and present each customer with an overview of the site layout (location of amenities etc.).
2. To answer any face to face queries and help locate vehicles.
3. To answer incoming calls and transfer to the appropriate individual when necessary.
4. To gather customer information and enter onto the relevant company database.
5. To organise and book customer test drives.
6. To maintain and develop relationships with existing customers.
7. To carry out any other duties given to you by a Manager or Company Director.
Additional Information

WORKING CONDITIONS

The Hospitality/Front of House area is classed as a semi-outdoor environment. The individual working this role should have a reasonable level of health and fitness; he/she will be required to be on their feet for extended periods of time.

Working Hours:-

The position is 40 hours per week; however additional hours may be available as per the needs of the business (holiday/sickness cover etc.). Hospitality staff are required to work weekends, with 2 days off per week, as agreed by the Department manager. Weekends off will be allocated as per the needs of the business. Staff are also required to work all Bank Holidays.
Shifts will fall between the below hours:
Monday – Friday: 08:00 – 20:00
Saturday: 08:00 – 18:00
Sunday: 10:00 – 17:30

CLOTHING

Hospitality staff will be provided with branded polo shirts and branded protective aprons. You will be required to provide your own black trousers/skirt, black jumper/cardigan (during the winter months), and plain black shoes/trainers (suitable for a kitchen environment).

EQUIPMENT

Hospitality staff will be required to operate all coffee shop equipment (espresso machine, grills, microwaves, toasters etc.). You will also be required to operate the EPOS till system. Full training will be given on all required equipment.
Staff may, from time to time, also be required to use company computers and software.
Job Reference: J3045