Customer Services Advisor Jobs In Portsmouth

  • Permanent
  • Portsmouth
  • Salary: £14464.00

Customer Services Advisor Jobs In Portsmouth
Customer Service Advisors
£14,500- £15,000 PA (rising to £16,500 after 12 months)

A large and very successful insurance company in Portsmouth is looking to recruit more brilliant Customer Service Advisors to join their brilliant business.
You would need to ensure technical and administration targets and performance standards are consistently achieved in line with corporate and affinity standards, while delivering an extremely high level of customer service to each and every customer.

You’re Role:
• Answering calls in a timely manner in accordance with our Service Level Agreements.
• Review incoming forms and ensure claims, pre-authorised and reviews are settled within the Service Level Agreements.
• Liaising effectively with all departments to improve communication and reduce errors.
• Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.
• Accurate input of data onto the MIS system.
• Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy.
• Maintaining a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations.
• Ad hoc duties as required by Management.
• Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

Experience is preferred but not essential as full training will be provided.

You would be required to attend an initial meeting with us ASAP as well as a final interview on 13th January.

Closing date 11th January 2016.
Don’t miss out- APPLY NOW!!
Job Reference: J2611