Customer Service Jobs In Portsmouth

  • Permanent
  • Portsmouth
  • Salary: £19380.00

Customer Service Jobs In Portsmouth
Swedish Customer Service Advisors - Permanant Role - 40 hrs per week - £19,380

Job Purpose:
As a Swedish customer service advisor you will be representing my client, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues


Context:
Working as part of the customer service team you will be responsible for helping maintaining the global service levels across all media and contact types. Supporting our Swedish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties:
• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

KPI’s:
• Customer response and resolution time SLA.
• Productivity
• First case resolution
• Outbound emails per case
• Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:
• Strong communication skills both written and verbal in Swedish and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
Job Reference: J509200