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Ecomm Operations Executive

Permanent position
Filled

Location: Havant

Salary: £0 - £0

Job reference: CCO1228

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Description:

Salary for 22 hours £15,714.29 (full time equivalent is £25,000)

This role is an entry level role. Core experience required is a working knowledge of Microsoft office and the ability to work quickly and efficiently.  

Role Summary  
 
This role is responsible for preparation of products and loading new products on the site ensuring imagery, and product information is accurate and to a high, consistent standard across all global websites.  

Role Responsibilities  
 
•	Manage the product lifecycle digitally from start to end of life.
•	Use seasonal critical path to ensure all back-end processes are developed and information loaded accurately into systems.
•	Meet trade driven deadlines for publishing products in time for seasonal launches.
•	Manage the updating and changing of delivery options working with the DC teams on schedules.
•	Manage the Production inbox, troubleshooting, escalating and responding where appropriate.
•	Run weekly reporting feeding back to the Trade and DBM teams on product launch position.
•	Work with the Brand & Marketing teams to ensure the critical path for product images is met and images are delivered to the correct standards.
•	Manage website store locator working with the Retail team to ensure the content is accurate and updated on time.
•	Work with the Operations Manager and the Customer Experience Manager to implement/test new systems and initiatives across the websites.
•	Support the Operations Manager in capturing best practice across the team and refine operational guidelines to continually raises the standards for running the websites. 
•	Housekeeping of products and systems.
•	Establish strong relationships across the business to constantly strive for improvement in efficiencies. 
•	Training provided for all aspects of job









 

Skills and Experience  

•	Website production and trading experience preferred but not essential as you will be trained on all systems
•	Self-motivated, well organised and strong attention to detail 
•	Able to work under pressure and manage workloads effectively 
•	Excellent interpersonal and communication skills 
•	Work well in a team to share ideas and learnings
•	Work within strict timelines 
•	Eager to learn and adapt to a fast changing and constantly evolving part of the business

Role Competencies  

•	Strong organisational skills to drive you required timelines to the rest of the business and the confidence to do so
•	Process driven with a drive to constantly improve
•	Highly flexible, positive and resilient with the ability to be innovative and collaborate
•	It is a busy environment and you will need to be pro-active, highly organised, able to work to tight deadlines and have excellent attention to detail, even under pressure.
•	Able to work under pressure and deliver results
•	Flexible enough to adapt to changes in circumstance.
 
Key Contacts and Relationships: 
	 
•	Ecommerce Team Members
•	Trading Manager & Junior Content Manger
•	Head of Ecommerce 
•	Customer Experience Manager and Digital Analyst 
•	IT, Brand & Marketing, DBM, CSC
•	External Suppliers

Accountable for Resources: 	 

•	Delivery of high standard output and site performance metrics 
•	Maintaining housekeeping/admin guides across the team 
•	Workflow tracking to meet critical path and cost

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