Customer Success Representative
Hours per week: 0.00
Hourly Rate: £0.00
Are you a pro-active individual with a drive for customer services?
we have a great job opportunity for you!
temporary role for the summer but could become permanent!
V3 recruitment is currently working in partnership with a well-established and hugely successful retail brand based in Havant and due to a busy period our client is looking to recruit a Customer Service Advisor / Contact Centre Advisor to join their already successful team.
The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers and assisting and advising customers via telephone, Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!
Hours of work - are 8 hour shifts between the hours of 8.00am - 6pm. this will also include weekend working (alternating, one on one off)
As a Customer Service Advisor / Contact Centre Advisor you will be responsible for assisting customers with their requirements via the telephone and email. The customer will have order and stock related issues and will require advice in some cases or simply wish to place orders
You will manage return related enquiries
You will assist with unsatisfied customers and complaints if necessary
You will liaise with third parties both internally and externally to manage any issued related to customer deliveries and orders
Process orders onto the in-house system
Complete general administration
Key Skills / Experience
Previous good customer service experience (Call Centre is desirable although not essential)
Have good attention to detail and Accuracy
Will be able to work to deadlines and targets
Be available to start Immediately and commit on an ongoing basis
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