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Customer Account Manager

J509772
NEW JOB

Industry: Commercial

Location:

Hours per week: 0.00

Salary: £0.00 - £0.00

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Description:

Customer Service advisor
20,000-23,000

Day to day duties

• Maintaining consistent, communication across the Client base to build relationships and identify any problems
• Keep the team and company up to date with key compliance changes
• General administration, ensuring all Client information is regularly updated
• Assisting Service Director with onboarding new clients and contractors
• Ensuring all sites are audited and are notified of all new sites being set up
• Support Service Director with organising regular client visits with Client base
• Daily management of CRM ensuring all communication with clients/contractors is documented
• Answering calls and assisting Clients/contractors with queries
• Upsell to client base where applicable

Requirements

• Experience in an administrative role and must be computer-literate
• Good numeracy and literacy skills with a keen eye for detail
• Flexible and able to adapt to change as part of the current business needs
• Able to meet daily deadlines and pro-active work ethic
• Ability to manage time and a fast-paced workload
• Ability to deal effectively with people at all levels
• Demonstrates enthusiasm and commitment to the business
• Planning and organisation

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