Hours per week: 40.00
Salary: £21000.00 - £23000.00
Permanent Role - £21,000 - £23,000 (dependant on experience)
V3 are recruiting for a customer focused fulfilment company based in Farlington, Hampshire.
We are searching for a Customer Service advisor who can work as a part of a team but also independently to understand the customer’s requirements, whilst always providing an outstanding customer experience.
Good listening skills and an ability to build rapport are essential within this role
Working hours are Monday - Friday, 9:00am - 5:00pm.
Roles & Responsibilities
• Ensure that telephones are answered courteously within three rings and that calls are handled immediately & efficiently, with information being recorded accurately.
• Communicate with agreed Clients on a continual & regular basis by telephone, e-mail and site visits.
• Develop and grow Client accounts working to Head of Client Services instruction, as well as on your own initiative, being proactive with clients, ensuring they are always happy, and they are fully aware of the range of services offered by the company.
• Complete detailed accurate quotes, while also sourcing stock on behalf of Clients keeping in line with the company’s agreed pricing structures.
• Day to day prioritisation and management of workload with agreed Client Accounts.
The Ideal Person
• Will be friendly, motivated and hardworking.
• Will have excellent listening and communication skills.
• Will be customer focused and go the extra mile.
• Will have an excellent telephone manner.
• Will be a team player but happy to work independently.
• Will enjoy all aspects of customer service.
Please apply now or call Roxy on 02392 361 115 for more information.
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