Hours per week: 40.00
Salary: £20000.00 - £20000.00
The Translator & Proofreader will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.
• Responsible for translating website contents including product descriptions, marketing and digital content, customer service page content.
• Provide support for customer queries in your language.
Translator will be working as part of the translation team and provide support for the customer service team when/if necessary. As a translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.
- Translate website contents, product descriptions and marketing and digital contents
- Understand and learn the products
- Make sure the Translation Memory (TM) is organised and up-to-date
- Make sure the glossary/termbase is organised and up-to-date
- Assist the customer service team with incoming email and phone queries from customers
- Any translation and communication in any other foreign language as required.
KPI’ s: (This needs to be set by language)
- Improve translation level as set.
- Maintain product description updates as set.
- Ensure high quality standards.
- Observing the language guidelines and tone of voice as well as keeping them up-to-date.
Knowledge, Skills and Experience:
- Native standard of Chinese as well as English
- Degree in translation or equivalent experience
- Deep understanding and excellent command of CAT tool
- Creative writing skill will be an advantage
- Strong attention to detail with a strive for excellence in delivery
- Demonstrate experience of working in a fast-paced environment as part of a professional team
- Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
- Confident decision maker with the ability to nail actions and get stuff done
- Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
- Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required
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