Telecoms Support Technician
Hours per week: 40.00
Salary: £25000.00 - £27000.00
£25,000 - £27,000
A great opportunity has arisen to work for a leading independent provider of telecommunications and largest direct business partner of O2 in the UK. Working as a Support Technician you will be office based providing 1st to 3rd line installation and technical support to all customers and working closely with other departments. We are looking for a bright and ambitious individual who will wish to take advantage of the opportunities arising from the growth in the business in future.
Roles and Responsibilities;
• Provide 1st to 3rd line installation and technical support.
• Diagnose and resolve technical issues using in-house web-based tools and escalation procedures.
• Provide advice and recommendations to maintenance staff as applicable.
• Provide support to clients for everyday issues.
• Provide quality customer service at all times.
Skills and Experience;
• Good IT skills, including experience with Microsoft Excel, Word and Outlook.
• Previous experience within a Technical Support IT Team.
• Willingness to learn new systems.
• Team player with a desire to help others.
• Capable of working to challenging deadlines whilst managing multiple activities.
• Excellent written and verbal communication skills
• Minimum 3 years experience within a similar role
• Remote technical support – NEC SV9100, Gamma Horizon, Gamma / BT WLR / SIP
• Portal and network support services – all preferable but not essential – equivalent experience will be considered.
• 1st to 3rd line response within agreed service level agreements (SLA)/Broadband/Ethernet/Gamma Horizon ordering, configuration and remote installation.
Immediate interviews! Apply Now! Or Call on 02392 361 115.
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