Front Of House (Night Shift)
Hours per week: 40.00
Salary: £14400.00 - £14400.00
Salary: £7.83 per hour
Working Hours: 11pm - 7am, flexible night shifts
My client is a market leader and are looking for people to join their Night Reception Team. This will be on a temporary basis throughout the busy Summer months and could lead to future, permanent employment.
Key responsibilities of the role:
- To be able to operate the switchboard and deal with the messages/enquiries in an efficient manner and be knowledgable about voicemail, DDI and internet services
- To have extensive knowledge of the hotel's layout, facilities, services and tarriff in order to maximise conversion of sales opportunities with each guest contact
- To check-in guests to brand standard and ensure details are logged correctly using the computer correctly and efficiently
- To correctly post all transactions on a regular basis to ensure that bills are kept up-to-date and avoid unnecessary rebates
- Cash handling: follow the company's cash handling policy ensuring the balance of the front office float, to accept cash payments and to count the safe at shift change
- To deal with all guests requests and concerns in accordance with the relevant standard operating procedures
- To follow guest response procedures, using tact and discretion
- To complete night audit and relevant reports to company standards
- To operate a proper handover system between shifts in order to maximise guest satisfaction
- To be knowledgable about all Hotel programmes and promote them, as applicable, to guests/enquiries
- To receive room service orders and deliver them accordingly
- Previous Reception experience is preferred
- Experience working nights is a huge advantage
If you are interested please APPLY NOW or call Tim on 02392 361 115.
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