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IT Support Technician

J2410
Filled

Industry: IT

Location: Portsmouth

Hours per week: 40.00

Salary: £28000.00 - £28000.00

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Description:

Position: IT Support Technician (1st/2nd Line)
Location: Portsmouth, Hampshire
Salary: £28k + Benefits (Superb working environment- great offices, on-site shop, restaurants, coffee-shop and nursery)

Skills : MAC / CMS / T-SQL / IIS / Genuine career progression opportunities

Reporting to: IT Director

Exciting an opportunity to join a rapidly growing organisation in Portsmouth.

Your duties will include:
 Responding to first line support requests, telephone & electronically
 Utilising our help desk ticketing system to track all user interactions and issue resolutions
 Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
 Keeping current with system information, changes and updates

Strong customer focused individual who has experience in providing technical support. You will have excellent communication skills, a strong willingness to learn and be able to take direction.

Technical skills required include:

o A working knowledge of PC and Mac environments
o A working knowledge of Content Management System concepts
o Microsoft T-SQL basic knowledge
 Select statements
 Update statements
 Delete statements
 Executing stored procedures
 Modifying stored procedures
o Windows server remote desktop
o Browser developer tools (used to identify website issues)
o Basic JavaScript knowledge (used to trouble-shoot JavaScript issues in users websites)
o IIS 7.5+ website setup and deployment (desirable, not essential)
o Experience of screen sharing technologies to resolve user issues (desirable, not essential)

Hours will be Monday-Friday, 9-5.30pm during your initial training period. The normal working hours will then be 9-5.30pm on week 1 and 11-7.30pm on week 2, alternating between the weeks throughout the year

Please call Kevin Poynter, 07748 114999 or email kevin@v3recruitment.com (available weekend)

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