Travel Consultant- Cantonese Speaking
Hours per week: 40.00
Salary: £16000.00 - £16000.00
£16,000 PA (Plus Bonus of £2,400+)
I am looking for an experienced customer service person, fluent in Cantonese, to join a fantastic business based in Portsmouth.
You will service all customer travel requirements, delivering an excellent customer service at all times which will include providing travel advice, the processing of bookings and dealing with changes at short notice to ensure that all customer travel requirements are arranged in the most efficient and professional manner.
Excellent verbal communication
Excellent written communication
Accurate data input
Competent IT skills with ability to use search tools and browsers
Ability to prioritise work in a busy fast paced environment
Ability to work as part of a team
Customer Service NVQ or equivalent, Travel and Tourism qualification edge of recognised Travel systems (eg Galileo, Travel Cat)
Arranging all aspects of a customer’s holiday requirements to include flights, hotels, packages and ancillaries.
To provide excellent customer service at all times in-line with the standards and guidelines set to enhance the customer experience.
Have the ability to comprehend, capture, as well as interpret customer information, ensuring you take ownership of the full customer journey experience by following through with all commitments.
Selling travel products to meet commercial targets whilst building customer interests in all the services and products on offer, whilst meeting all requirements of the customer.
Deliver sales, service and productivity targets in line with the guidelines set by the productivity department
Dealing with customer complaints and difficult situations appropriately eg. flight delays.
Take accountability of your own actions
This is a permanent position within a truly outstanding company.
Outstanding company benefits and a brilliant working environment!
Start date Monday 7th March- APPLY NOW TO ARRANGE AN IMMEDATE INTERVIEW!
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