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Quality Manager

J2064

Industry: Industrial

Location: Basingstoke

Hours per week: 40.00

Salary: £45000.00 - £55000.00

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Description:

MAIN PURPOSE OF JOB:

The Acting UK QA Manager’s primary role is to coordinate and manage the efforts of the quality team and provide a focal point for quality matters. The role is also key for business improvement and driving this forward on all sites in the UK.

MAIN RESPONSIBILITIES & KEY TASKS:

• Ensure that customer quality concerns take highest priority within the company and that they are resolved in a timely and professional manner.

• Ensure that product specific quality features are identified before a build and ensure that the necessary instructions, controls and measures are in place to meet the customer specification.

• Ensure that the company remains compliant with AS9100 through internal auditing and feedback to the management team. Assist the Directors with the preparation of the Company Manual.

• Ensure the company adopts the principals of AS9100 i.e. measuring Customer Satisfaction, Process Effectiveness, and Corrective Action Closures.

• Take direct managerial responsibility for the company Quality Engineers and Final Inspectors.

• Ensure that quality data is collected as per business requirements. Examples are; RMA analysis, inspection data, on-time delivery, test yield and CARs. Assist with the specification and implementation of associated databases.

• Ensure that these metrics are regularly reviewed by the appropriate teams and that corrective/preventive actions take place.

• Ensure that responses are sent back to customers in a professional and timely manner.

• Identify and participate in continuous improvement activities in areas such as process control, training, work instructions, operator awareness, tooling, etc.

• Provide a focal point for the Inspection team in terms of guidance, support and arbitration.

• Represent the company in quality matters. Be prepared to visit customers to discuss quality related issues.

Health and Safety

• Ensure that all health and safety requirements are met and that staff are provided with appropriate information, training and supervision.

Training, Learning and Development

• Manage and develop direct reports through training and mentoring to create a dynamic and flexible team able to respond to the changing demands of the business

REPORTING/SUPERVISORY STRUCTURE:

Reports directly to the Site Director. Take direct managerial responsibility for the company Quality Engineers and Final Inspectors.

QUALIFICATIONS:

• Degree in appropriate engineering discipline; Electronics, Mechanical Engineering or Manufacturing Engineering.

KNOWLEDGE AND SKILLS:

• Must be calm, with good communication and negotiation skills
• Must be confident when dealing with customers
• Must be able to juggle and prioritise many issues at once
• Must be conscious at all times of customer perception

EXPERIENCE:

• Demonstrable experience in a similar role is essential
• Must be experienced in electronics manufacture with an emphasis on the requirements of the aerospace industry.

SPECIAL FEATURES: any “out of norm” features of the job”

• Business improvement project/s.

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