Quality Assurance QA Officer
Hours per week: 40.00
Salary: £18000.00 - £25000.00
Basingstoke, Winchester, Guildford, Alton, Petersfield
Monday- Friday 9am-5:30pm
Are you looking for the opportunity to shine?
If you’re an ambitious self-starter with experience in Quality assurance and monitoring calls this could be the perfect opportunity for you!!
I am looking for an experienced Quality Assurance officer to join a successful insurance company that is on an extremely exciting journey of growth.
The role of the QA Officer is to deliver call review feedback to sales and customer service staff. All calls are monitored to ensure the company is operating to their very best within the rules and requirements of the companies regulators.
The ideal candidate will have 1st class listening skills and the ability to work to strict deadlines, often under pressure. An excellent communicator, they will build solid relationships with all members of the company and work with them to ensure necessary regulatory requirements are met on a daily basis.
The successful candidate will have:
• Good attention to detail
• Quality Assurance experience
• Good understanding of FCA and the ICO regulations
• Excellent communicator with a calm and patient outlook
• Tact, discretion and respect for confidentiality
• The ability to work in a team and lead from the front
• Punctual, flexible and have a positive ‘can do’ attitude
• Strong IT skills- compliant with MS Word, Outlook, Excel and Spreadsheets
This company offers fantastic progression opportunities and amazing company benefits.
If you are looking for the opportunity to shine then APPLY NOW!
For more details call 02392361115
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