Customer Service Manager
Hours per week: 40.00
Salary: £30000.00 - £35000.00
I am on the search for an experienced Customer Service Manager to support the Head of Customer Services within a very well knows and incredibly successful company in the Chichester area.
You would deliver the customer service strategy, lead, direct and empower customer service teams in line with the company values.
• To support all Customer Service functions: Complaints (and Dispute Resolution), Vetting, Reception (including Data Entry and Spot Checking) and Artwork. Drive and coach excellence in each area.
• Recruit, manage and develop Customer Service Team Leaders to feel equipped and empowered to fulfil their roles and responsibilities. Be their first contact for queries and problems and coach them to consider their options and propose their own solutions.
• Continuously review Team Leaders’ and Advisors’ skills development to ensure individual potential and business objectives are achieved. Liaise with L&D on training and development needs, and follow up with individuals to embed learning in their day to day roles.
• Ensure on the job training for Advisors is coordinated, standard of service (verbal and written) is regularly assessed and feedback is routinely offered to individuals with the aim of continuous improvement.
• Ensure communications are to a high standard with a clear cascade of information from the Leadership team and effective interactions and exchange of ideas throughout the department and with other functions.
The company offers a great environment and fantastic benefits.
This is a company that truly appreciate their staff.
Don’t miss out this brilliant opportunity to leverage your career to absolute greatness…
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