Housing Officer

Description:

Our client is looking for a Housing Officer to work at a location in Portsmouth

Key Responsibilities for the position include:
•	Produce and oversee the production of appropriate communication material, e.g. letters, leaflets, newsletters, for site distribution or display, in relation to the planned refurbishment works.
•	Visit tenants directly to explain the nature and scope of work involved, conduct a ‘site introduction’, ascertaining their individual requirements, arrange appointments/start dates and monitor access to individual properties
•	Oversee and administrate the tenant complaints procedure, including ensuring that complaints are speedily resolved including the identification of trends, monitoring of incidence levels, and overseeing corrective action to prevent future reoccurrence as per company procedures, advise residents of the outcomes
•	Manage and administrate tenant satisfaction monitoring, and produce regular performance reports for tenants and Partners.
•	Where appropriate, consult with residents and tenants groups and arrange meetings to communicate programme reviews, receive tenant feedback and discuss any other agenda items
•	Work in close conjunction with team members within the Company to identify and optimise any participation opportunities that may arise during the course of the project
•	Able to problem solve and deal with issues and complaints through to satisfactory resolution
•	Responsible for the implementation and co-ordination of tenant consultation and communication relating to programmes of large scale refurbishment works
•	Give clear understanding of works to occur to the tenants, making home visits to ensure residents are fully consulted regarding options and choices.
•	Ensure residents receive agreed written and verbal notifications of the commencement of works. Advise and guide residents while the work is going on. Carry out follow up resident courtesy visits.


Key Skills & Experience required for the position include:
•	Customer Service background, people skills, organised, ability to work under pressure
•	A good working knowledge of Microsoft Office Suite
•	Previous work experience with Local Authorities or Social Housing Providers
•	Good organisational, scheduling and planning skills
•	Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
•	Good communication skills; must be able to communicate very confidently both verbally and in writing
•	Ability to work on your own initiative, and as part of a team
•	A current driving licence is desirable