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PERFECT PLACE

Customer Support

J1447

Industry: Commercial

Location: Portsmouth

Hours per week: 37.50

Salary: £18000.00 - £21000.00

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Description:

Customer Support/ Helpdesk
Portsmouth
£18k - £21k + Bonus

Working within the Support team providing solutions to customer queries through the Support ticket system. You will be responsible for supporting the Account Managers with in-house CRM system and company Portal including educating other colleagues of new releases to the portal.
Job Duties:

• Supporting internal and external customers
• Having full knowledge of the Company portal
• Liaising with IT and data verification teams
• Give solutions to problems that may arise from our software and existing customers
• Dealing with the support ticketing system – both internal and external
• Train CSM’s/ new starters on the CRM and LF Portal
• Weekly support meetings with Development Manager
• Dealing with Accounts department

Key Skills

• Excellent Customer Service skills
• Good verbal, written and interpersonal communication
• Good presentation skills
• Ability to work independently and as a team
• Ability to work under own initiative
• Excellent administrative skills
• Willingness to take responsibility
• Client Knowledge
• Ability to manage time, prioritise tasks and work under pressure
• Accuracy and attention to detail

Personal Attributes

 Proactive
 Quick learner
 Creative thinker and problem-solver
 Highly organised with attention to detail
 Determination, diplomacy and excellent interpersonal skills
 Excellent written and spoken English skills

Excellent opportunity with someone with strong Customer Support/ Help Desk experience. Working amongst a Dynamic, Ambitious, Successful team. Offering a Market Competitive Salary + Excellent progression. Please apply now.

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